Terms of Service

Nothing in these terms takes away rights that the consumer law of your country gives you and that cannot be excluded by agreement.

1. Who we are

Bloom Realms (“the game”) is published by THANH PHONG SOLUTIONS COMPANY LIMITED (“we”, “us”), 47/45 Duong Thi Muoi Street, Quarter 34, Trung My Tay Ward, Ho Chi Minh City, Vietnam. Contact: [email protected], +84 93 9037473.

2. Accepting these terms

These terms apply to the game on every platform it is offered on — Google Play, the App Store, Steam, and the Android test build downloaded from bloomrealms.com — and to the game's updates, content and in-game items. If you do not accept them, do not install or play the game. Our Privacy Policy explains how information is handled and forms part of these terms.

3. Age and parental consent

You must be old enough to accept these terms in your country, or have a parent or legal guardian accept them for you. Parents and guardians are responsible for a minor's use of the game, including any purchase made from their store account; the stores' parental controls can require approval for purchases.

4. Your licence

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install the game on devices you own or control, as the store you got it from allows, and to play it for your own non-commercial entertainment. The game is licensed, not sold. We and our licensors keep every right in the game — its code, art, music, characters, names and other content — not expressly granted here.

You agree not to:

• copy, sell, rent, sublicense or redistribute the game, or offer it for download anywhere other than where we do;
• modify, decompile or reverse-engineer it, except to the extent the law allows you to regardless of this restriction;
• use cheats, bots, exploits or tools that alter the game or its purchases, or sell in-game items or saves for money;
• remove notices of ownership, or use the game to break the law or to harm others.

5. In-game currency and items

The game contains virtual items — including coins, gems, Recruit tickets, gear, units and cosmetic content (“Virtual Items”). Coins and most items are earned by playing; gems, where offered, may also be bought.

• Virtual Items are a limited licence to use content inside the game. They are not property, have no monetary value, cannot be exchanged for real money, goods or services outside the game, and cannot be transferred between accounts, devices or platforms unless the game provides a way to do so.
• We may change, rebalance or retire Virtual Items and game features as the game develops. If we remove content you paid for in a way that takes away its value, we will provide a fair replacement or a remedy required by law.
• Your Virtual Items are stored with your save on your device (see section 8).

6. Purchases and refunds

In-game purchases are made through the store you got the game from, with your account there, and paid to that store. The price, taxes and currency are shown by the store before you confirm.

• Refunds are handled by the store under its own policy: Google Play, the Apple App Store and Steam each have a refund process in your account with them. We cannot refund store purchases ourselves, but contact us if something you bought did not arrive and we will help.
• Right of withdrawal (EU/UK): in-game items are digital content delivered immediately. By confirming a purchase you ask for it to be delivered at once and acknowledge that you lose your right to withdraw once delivery has begun, where the law allows this.
• A purchase is credited to your game when the store confirms it, and the same purchase is never credited twice.

7. Random rewards

Some rewards, such as Recruit, are chosen at random. The chance of every outcome is published on the Recruit rates page, together with the guarantees that apply, and will be shown in the game wherever a random reward can be paid for with purchased currency. Where the law of your country restricts paid random rewards, the game may offer them differently there.

8. Your save and progress

The game keeps your progress on your device and, where your platform offers it, in that platform's own backup or cloud save. We hold no copy, so we cannot restore progress that is lost with a device, deleted with the game, or removed from a backup. Please keep your device's backup switched on.

9. Test builds

Test builds — including the Android build offered on bloomrealms.com — are unfinished, free, and offered so that players can try the game and tell us what they find. Their content, balance and features change from build to build, some things will not work, and a later build may change or reset progress. Test builds contain no paid content.

10. Updates and availability

We may release updates that add, change or remove content, and some updates may be needed to keep playing. We may stop offering or supporting the game, or a version of it, on a platform; where you have paid for content that becomes unusable as a result, we will give the notice and the remedy the law requires.

11. Feedback

If you send us feedback, ideas or bug reports, you allow us to use them to improve the game without any obligation to you.

12. Warranty and liability

To the fullest extent the law allows, the game is provided “as is” and “as available”, without warranties of any kind, and we are not liable for indirect, incidental or consequential losses, including lost progress. Our total liability to you for any claim is limited to the amount you paid us for the game and in-game purchases in the twelve months before the claim, or USD 100 if that is more. None of this limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and it does not affect your statutory rights as a consumer.

13. The stores' own terms

Your use of a store is also governed by its own terms: the Google Play Terms of Service, Apple's Media Services Terms and Conditions, or the Steam Subscriber Agreement. Where one of them governs a purchase, payment or refund, it applies to that matter. For everything else in the game, these terms apply.

14. Additional terms for the App Store version

If you got the game from Apple's App Store:

• These terms are between you and us, not Apple. We, not Apple, are solely responsible for the game and its content.
• Your licence is limited to using the game on Apple-branded products you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions, except that it may also be accessed by other accounts in your Family Sharing group where that is supported.
• Apple has no obligation to provide any maintenance or support for the game.
• If the game fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the game (if any). To the maximum extent the law allows, Apple has no other warranty obligation with respect to the game; any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility, to the extent not excluded by these terms.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the game or your use of it, including product liability claims, claims that the game fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the game or your use of it infringes that party's intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when using the game.
• Apple and Apple's subsidiaries are third-party beneficiaries of these terms, and on your acceptance of them Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about the game go to us, at the contact details in section 1.

15. Ending this agreement

You can end this agreement at any time by deleting the game. We may end or suspend your licence if you seriously or repeatedly break these terms. Sections 4 (ownership), 5, 8, 11, 12 and 16 continue after the agreement ends.

16. Governing law and disputes

These terms are governed by the laws of Vietnam. Before starting any proceedings, please contact us so that we can try to resolve the matter in good faith within 30 days. Disputes that cannot be resolved that way are subject to the competent courts of Ho Chi Minh City, Vietnam. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in, and you may bring proceedings in its courts where that law gives you the right to.

17. Changes to these terms

We may update these terms — for example when the game comes to a new platform or offers purchases. We will show the new date at the top and, for significant changes, tell you in the game before they apply. If you keep playing after a change takes effect, the new terms apply; if you do not agree, stop using the game.

18. General

If any part of these terms is found unenforceable, the rest remains in effect. Our not enforcing a term is not a waiver of it. You may not transfer these terms; we may transfer them to a company that takes over the game, as long as your rights are not reduced. These terms, with the Privacy Policy, are the whole agreement between you and us about the game.

19. Contact

THANH PHONG SOLUTIONS COMPANY LIMITED, 47/45 Duong Thi Muoi Street, Quarter 34, Trung My Tay Ward, Ho Chi Minh City, Vietnam. Email [email protected], phone +84 93 9037473.